work for you in a number of ways within this many different sectors.
How does it work?
It allows any one device
in the system to post a message or customer details, this is them
passed to all other devices on the system, these can be a mixture
of Pocket PC (CE), palm or a PC. These messages are then passed
to all other devices replicating the information. This gives each
device a list of calls allowing all to see all to see the progress
or to take outstanding calls. Once you select the call, all other
devices are notified and the status changed from Unallocated to
open. When the call is completed then it is closed.
does it do?
The client software supports
upto 5 databases that can be linked together for example a job,
with materials or asset location and assets
Each record can support
upto different status, each one shown by colour.
This allows messages to be sent, stored and replyed to with other
devices in the network.
Flexicall can work
by sending messages directly to another device and not use the server,
but this is limited a few devices. The server allows you to minimise
traffic and cost by only sending messages to the appropriate devices
or all devices if required, it also acts as a central database to
be provide a backup of all information. It also allows integration
with text messages and email to deliver messages direct to your
customers and route responses back to the original device, whilst
using a single email address e.g Support@flexicall.co.uk
FlexiCall has already
found it place ....
Providing a list of locations that can either be seatched by
reference or by using our picture search facilitiy, it can then
list the assets by that location allowing you to update or add
more information. Even take a picture of the asset.
Providing a remote security guard with a list of calls to
do that evening, reporting each visit as it is completed at
a cost of less than a penny a minute. As well as list of contact
details should that information be needed.
With companies having
their sales forces spread far and wide, the soluton here is
to provide a working list for each area where leads can be
fed directly from a website, other reps visiting different
areas or from the main office. The subsiquent sales or visit
information are fed back instantly. The messaging system allows
for messages relating to sales targets, or product updates.
Providing and updating call lists allowing an engineer to
notify control when a call is complete, and to request the
next call. Priority calls are alwaysmoved to the top of the
list. This also allows performance report to be competed.
The system is also allows for charges or parts information
to be recorded.